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New Appointment System

Following recent feedback from our patients we are implementing a new appointment system as of 29th July 2019.

BOOKING A ROUTINE APPOINTMENT

If you require a routine GP or Nurse appointment, please telephone the practice after 8.00 am daily.  Pre-bookable ROUTINE appointments will now be released no more than two days or one week ahead.

GP appointments are for 10 minutes and are for one person only.  It is not possible to discuss more than one item per appointment.

ON THE DAY EMERGENCY

All patients requiring an EMERGENCY appointment for the same day will be booked into our telephone triage list. This list will be overseen by 3 Emergency Care Practitioners.

After receiving a call back to assess your EMERGENCY from one of our highly trained clinicians you will be booked into the next appropriate available appointment at any of our three sites. This may well be on the same day should your condition be deemed an emergency by our clinical team.

ONLINE APPOINTMENT BOOKING

A significant amount of appointments are now available to book online. Some of these appointments are for the next day or within the next two weeks, and can only be accessed online.  Please ensure that you select an appointment at your preferred site before booking. 

To use this facility the patient must first obtain a user name and password from the surgery in order to log in.  This must be done in person at the surgery and will only be provided by the receptionist upon production of photo ID by the patient - such as passport, photo driving licence or student card. 

(Once you have received your password please allow 24 hours before you can access the system)

The practice has made the decision not to allow any online access for patients aged 11-15 due to data protection and confidentiality issues.  For more information please see the following link:-

Information Letter RE Consent for 11-15 years olds

Consent for parental access to child's medical information aged 11-15

Consent Form 11-15 year olds

Test Results Online

You are now able to access test results and your detailed coded record through your online user account.  Please see 'online services' for more information


Training Practice 

Danbury Medical Centre and Mountbatten House Surgery participates in the further training of doctors who are experienced in hospital medicine and wish to make their career in general practice. We also facilitate the training of medical students, nurses, administrative staff and work experience students. Occasionally we wish to video consultations but only with the patient's consent. Confidentiality is respected for patients of all ages and all our staff are bound by the same strict code of confidentiality that is observed by the doctors. As a training practice we are subject to an inspection every three years. Part of the process is an inspection of medical records for quality, not content. If a patient objects they must let the practice know and these notes will be withdrawn.

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