Configure Prescription Details


The dispensary at Danbury is open for medication collection between:

08.00 - 13.00 and 14.00 - 18.30 - Monday to Friday 

The dispensary can be contacted by telephone between 10.00 - 13.00 weekdays for advice on 01245 221777 then press option 3.

Or via email (for queries only)

Could we please ask where possible that you allow 72 hours for collection of prescriptions and medication.

Please note the dispensary at Danbury is the point of contact for all three sites.

Repeat Prescriptions

How to order

These are the ways you can request your medication:

  • Click on Login to SystmOnline Online Services 
  • Click on the NHS App
  • Place your request in the post box at the front of the surgery
  • Send your request in via post

Please allow the surgery at least 3 working days to process your repeat prescriptions; we will not be able to dispense your prescription without 72 hours notice.

Please check with your designated pharmacy the timeframe on prescription processing.

For safety reasons we do not take prescription requests over the telephone

Repeat Prescriptions

Medication Reviews

Patients on repeat medication will be asked to speak a clinician at least once a year to review these regular medications. Notifications of this should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

These are the ways you can book a routine appointment:

  • Telephone the surgery
  • Through SystmOnline (telephone appointments only)

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical condition

More information is available at NHS Choices.


NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.65
  • 12-month prepayment certificate (PPC): £111.60
  • 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.

There is further information about prescription exemptions and fees on the NHS website